Monthly Archive for December, 2013

Cell phone as a queue member

From time to time I’m asked by my customers if it is possible to include a cellular phone as a queue member. Yes, it is easy to do. You may include any phone number, not only cell or SIP, which is registered on your Asterisk server. Asterisk must be compiled with the local channel support. Everything is done with its help.

queues.conf:

[queue_cell_and_sip]
strategy = ringall
servicelevel = 10
joinempty = yes
music = default

member => SIP/1301
member => Local/79221234567@your-context

extensions.ael:

...
        1810 =>
        {
                Answer;
                Queue(queue_cell_and_sip);
                Hangup;
        }
...